If any of you facilitates usability testing then check this…we all know it is not straight forward to drive a usability testing session
3 safe and productive approaches:
Echo – With the echo technique, the facilitator repeats the last phrase or word the user said, while using a slight interrogatory tone.
User: This page is funny, hmmm, not sure what, uh…
Facilitator: page is funny?
Facilitator: Why do you think the page is funny?
Facilitator: Let me explain…
Boomerang – With the boomerang technique, the facilitator formulates a generic, non-threatening question that she can use to push the user’s question or comment back to him.
User: Do I have to login to checkout?
Facilitator: What do you think?
Facilitator: Yes, there is a link on the right…
Colombo – With the Columbo technique, be smart but don’t act that way. One way to do this is to ask just part of a question, and trail off, rather than asking a thorough question.
User: If I click close here will I lose my selections?
Facilitator: Uhm, you are wondering if [pause]
Facilitator: No, Close will save and close, and OK will save and proceed
User: I am just not really sure if I should pick “close” or “ok”
Overall, we should focus on triggering information than giving a download…